WAN Support Engineer
As a Support Engineer you will be responsible for resolving customer technical incident. You will take full ownership of a pending technical issue until resolved. Your primary tasks and responsibilities will be: » Communicate (pro-active and re-active) with customers concerning incoming incidents and register these findings; » Resolve technical issues involving clients’ network connections by analyzing the incident and pro-actively coordinating the repair process with providers; » Manage the customer relation by means of proactive communication throughout the entire resolution process so that the client experiences the problem as fully and adequately resolved; » Participate in project teams as necessary to support the business.
Your profile : » Minimal of 1 year relevant work experience » General knowledge of:
- o Access networking technologies (xDSL, Leased Line, wireless, satellite)
- o Routers / firewalls (primarily Cisco)
- o VPN solutions (public based on IPSEC/SSL or private based on MPLS)
- o Network management systems / tools
» English proficiency is a must; French, German, Spanish, Italian, Russian, Portuguese is beneficial » Analytical & communicatively strong » Creative & customer focused